Refund policy
Returns Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition you received it.
- You must initiate the return within 30 days of receiving your order.
- Proof of purchase (order confirmation or receipt) is required.
Returns requested outside the 30-day window, or items that show signs of use, damage, or tampering may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on the following items unless they arrive damaged or defective:
- Used products
- Opened or used items
- Gift cards or downloadable products
- Free gifts or promotional items
Damaged or Defective Items
If your product arrives damaged, defective, or incorrect:
- Email us at contact@kojeskin.com within 7 days of delivery.
- Include clear photos of the product and packaging, along with your order number.
- We will assess the issue and, if valid, offer a free replacement or full refund, including shipping costs.
Refunds Process
Once your return is received and inspected:
- You’ll receive an email notifying you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable unless the return is due to our error.
If your refund is delayed, check with your bank or credit card company before contacting us, as processing times vary.
Return Shipping Costs
- If returning due to change of mind or mistake in ordering, you are responsible for return shipping costs.
- If the return is due to an error on our part (e.g., damaged or incorrect item), we will cover return shipping or offer an alternative solution.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return for the unwanted product and place a new order for the correct item.
How to Initiate a Return
To start the return process, contact us at:
📧 contact@kojeskin.com
Include:
- Your full name
- Order number
- Reason for return
- Relevant photos (if applicable)
We will reply within 1–2 business days with next steps and a return address (if eligible).
Fraud & Abuse Disclaimer
We reserve the right to refuse refunds or returns in cases of suspected fraud, excessive return activity, or abuse of our policy.
If you have any questions or concerns about your order, don’t hesitate to contact us. We're committed to making things right.
Terms of service
Welcome to Koje Skin (the “Site”), owned and operated by kojeskin.com (“we”, “us”, or “our”). By accessing, browsing, or making a purchase on this website, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). Please read them carefully.
If you do not agree to these terms, you may not access or use the Site or our services.
Eligibility
By using this Site, you represent that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into a binding contract. If you are under the age of majority, you may only use the Site with involvement and supervision of a parent or guardian.
Use of the Website
You agree not to use our products for any illegal or unauthorized purpose. You also agree not to interfere with the website's functionality or attempt to gain unauthorized access to our systems.
We reserve the right to modify, suspend, or terminate access to the Site or any portion of it at any time, for any reason, without notice.
Product Availability & Pricing
All prices and product descriptions are subject to change without notice. We reserve the right to limit the quantities of any products or services offered. While we do our best to display accurate information, we do not guarantee that product descriptions, images, or pricing are always correct, complete, or current.
Order Acceptance & Refusal
We reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud, stock limitations, pricing errors, or violations of our Terms. If we cancel your order, we will notify you and issue a full refund for any payments made.
Payments
We accept payments via approved third-party providers. By submitting your payment information, you authorize us and our payment processors to charge the applicable amount. All payment information is processed securely, and we do not store credit card details.
Shipping & Delivery
Shipping is available worldwide. Estimated delivery times and shipping fees are outlined in our Shipping Policy. Once a package is handed to the courier, risk of loss and title pass to you. We are not responsible for delays or losses caused by shipping carriers or customs.
Returns & Refunds
Please review our Refund Policy for detailed information on returns, refunds, and exchanges. Items must meet our return criteria to be eligible for a refund.
Intellectual Property
All content on this site—including but not limited to product images, graphics, logos, text, and software—is the property of Koje Skin or its licensors and is protected by copyright and trademark laws. You may not use any content without our express written permission.
User Submissions
If you submit reviews, suggestions, or other content, you grant us the right to use, modify, reproduce, and publish such material without restriction or compensation. You confirm that any submission does not infringe on the rights of others.
Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the content or practices of those sites and do not endorse or assume any liability for them.
Disclaimer of Warranties
The Site and all products and services are provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not guarantee that the Site will be uninterrupted, secure, or error-free.
Limitation of Liability
To the fullest extent permitted by law, Koje Skin shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of products. Our maximum liability is limited to the total amount you paid for the product or service in question.
Indemnification
You agree to indemnify, defend, and hold harmless Koje Skin, its affiliates, and service providers from any claims, losses, damages, liabilities, or expenses (including legal fees) arising out of your breach of these Terms or your misuse of the Site.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Insert Country/State], without regard to conflict of law principles. Any legal disputes shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Changes to Terms
We reserve the right to update or change these Terms at any time without prior notice. Your continued use of the Site following any changes constitutes your acceptance of those changes.
Contact Us
If you have any questions about these Terms of Service, please contact us:
📧 contact@kojeskin.com